Frequently Asked Questions

Everything you need to know about shopping with Cole Haan Saudi Arabia

What are the shipping options available within Saudi Arabia?

We offer standard and express delivery across all major cities in KSA, including Riyadh, Jeddah, and Dammam. Standard shipping typically takes 3-5 business days.

Can I return my order if the size doesn't fit?

Yes, we offer a 14-day return policy for unworn items in their original packaging. You can initiate a return through our online portal or visit select Cole Haan stores in the Kingdom.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard), Mada cards, Apple Pay, and offer Tabby or Tamara for interest-free installment plans.

Are the products sold online authentic?

Absolutely. This is the official Cole Haan online store for Saudi Arabia, guaranteeing 100% authentic footwear, bags, and accessories.

How do I care for my Cole Haan leather shoes?

We recommend using a damp cloth for light cleaning and high-quality leather conditioner to maintain the suppleness. Avoid direct heat or sunlight when drying.

Do you offer international shipping from the KSA store?

Currently, our Saudi Arabian website only ships to addresses within the Kingdom of Saudi Arabia. For other regions, please visit our global site.